Esayas Tezera

A dedicated and technically proficient computer scientist with 10+ years of experience in IT support, system administration, and network management.

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About Me

I am a dedicated and technically proficient computer scientist with over 10 years of experience in IT support, system administration, and network management. Recognized for problem-solving skills, adaptability, and a strong commitment to continuous learning.

Throughout my career, I have successfully implemented IT solutions, improved system performance, and enhanced security measures across various industries including manufacturing, construction, and education.

My expertise spans system administration, network management, cybersecurity, user support, and IT infrastructure planning. I am passionate about leveraging technology to solve complex problems and drive organizational efficiency.

Addis Ababa, Ethiopia

esamutd@gmail.com

+251 91 196 1986

Esayas Tezera

Technical Skills

System Administration

Windows Server, Active Directory, Domain Management, Server Maintenance

Network Management

LAN/WAN Setup, VPN Configuration, Network Security, Performance Monitoring

Security Management

Firewalls, Antivirus, Access Controls, Cybersecurity Protocols

IT Support & Troubleshooting

Hardware/Software Issues, Root Cause Analysis, User Training

Backup & Recovery

Data Backup Solutions, Disaster Recovery Planning, System Restoration

Automation & Scripting

Process Automation, Script Development, Workflow Optimization

Work Experience

System Administrator and Computer Technician

NIB Candy Factory PLC | Jan 2024 – Present

  • Configured and implemented OpenVPN connections to securely link office locations
  • Set up and manage LAN, WAN, and VPN networks
  • Oversee, sustain, and upgrade computer systems and servers
  • Establish and oversee security protocols including firewalls and antivirus software

IT Officer

Yasmin Jemal Construction | Dec 2022 – Dec 2023

  • Enhanced website performance and reduced costs by supervising IT equipment purchases
  • Install, repair, and maintain computer hardware including desktops, laptops, and printers
  • Diagnose and fix hardware and software issues
  • Provide on-site and remote technical support to users

IT Officer

Razel.BEC | Jan 2021 – Nov 2022

  • Maintained seamless operation of all IT infrastructure including servers and network connections
  • Utilized Microsoft 365, AutoCAD, and project management software
  • Ensured IT equipment adhered to company specifications and standards
  • Identified and replaced defective hardware components

Technical Support III

Addis Ababa University | Oct 2008 – Jan 2021

  • Resolved complex technical issues related to hardware, software, and network systems
  • Performed in-depth diagnostics to identify root causes of recurring problems
  • Created and maintained comprehensive technical documentation
  • Managed critical incidents and coordinated responses across teams

Completed Projects

Secure OpenVPN Connectivity

NIB Candy Factory PLC

  • Designed and deployed secure OpenVPN tunnel between factory and HQ
  • Improved data security and enabled stable remote access
  • Ensured seamless resource sharing between locations

Wireless Infrastructure Upgrade

NIB Candy Factory PLC

  • Planned and installed TP-Link EAP670 Wi-Fi 6 Access Points
  • Enhanced wireless coverage and increased network performance
  • Reduced connectivity issues across all departments

Windows Server 2019 Deployment

NIB Candy Factory PLC

  • Installed and configured Windows Server 2019 with ADDS
  • Added all computers to unified domain environment
  • Improved security and simplified user management

Odoo CRM Data Cleanup

NIB Candy Factory PLC

  • Reviewed and corrected 6,000+ incomplete contact records
  • Standardized all CRM data fields
  • Improved data accuracy and sales team efficiency

Sales Coverage Map Design

NIB Candy Factory PLC

  • Created detailed Addis Ababa city map using Adobe Illustrator
  • Enhanced sales planning and route assignment
  • Improved management visibility of coverage areas

IT Support Improvements

Addis Ababa University

  • Reduced incident escalation by 40% through root-cause analysis
  • Developed comprehensive Knowledge Base with FAQs and guides
  • Improved first-level support efficiency by 30%

Certifications

CCNA and CCNP Routing and Switching

MCSE: Server Infrastructure

Cybersecurity Certificate

A+ (Hardware and Software Maintenance)

IT Service Management System (ITSM)

LPI-Linux Essentials

Artificial Intelligence Fundamental

Data Analysis Fundamentals

}); Esayas Tezera - IT Professional Portfolio

Contact Me

Get In Touch

Feel free to reach out for collaboration, consultation, or any IT-related inquiries.

Location

Addis Ababa, Ethiopia

Email

esamutd@gmail.com

Phone

+251 91 196 1986

Website

www.esamutd.mystrikingly.com/